‌ sales@braaioven.co.za
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FAQ’s & Refund Policy

We strive to provide you with a pleasant shopping and delivery experience.
If you have any questions that are not on this page, please contact us and we will get back to you within 24-48 hours.
(Please note responses will only be attended to during regular business hours)

Delivery Time
Orders are normally dispatched within 48 hours and should take between 2-3 working days by courier to get to you. A longer delivery time may be required for larger or personalised orders or orders placed on weekends and public holidays. Occasionally when demand is high, there may be delays until stock is replenished but you will be fully informed.

You will be notified once your order has been dispatched and a tracking number is issued.

How much is delivery?
FREE shipping applies to all BRAVEN oven orders in South Africa. Shipping charges may only apply when replacement parts are ordered separately.

Why have I not received any order confirmation details?
You may have entered your email incorrectly at checkout. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice and a shipping notice. Please contact us and we will sort out any issues.

What is your refund policy?
We offer a 100% Satisfaction Guarantee – which means we will refund your money if you are, for any reason not satisfied with your order within a 7 day period. We want to provide a risk-free shopping experience and trust our customers to not take advantage of this offer.

In the unlikely event that your order hasn’t arrived within a reasonable amount of time (due to theft or courier error, etc.), then please contact us and we will investigate further and either issue a refund or resend your order. Refunds & returns will not be processed thereafter except where a warranty claim is made. Thanks for understanding!

Terms & Privacy Policy
Please view our terms and conditions here, and our privacy policy here

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